FAQs
Have questions? We've got answers. Browse our frequently asked questions below, or contact us at support@softreson.com if you need further assistance.
Orders & Payment
How do I place an order?
Simply browse our website, add your favorite products to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping details and complete payment. You will receive an order confirmation email once your order is successfully placed.
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods displayed at checkout. All transactions are processed securely.
Can I modify or cancel my order after placing it?
Orders are processed within 1–3 business days. If you need to modify or cancel your order, please contact us at support@softreson.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been dispatched.
Will I receive an order confirmation?
Yes. You will receive a confirmation email after placing your order, and a second email with tracking information once your order has been shipped.
Shipping & Delivery
How long does it take to process my order?
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
How long will delivery take?
Estimated delivery times vary by region:
- United States: 7–15 business days
- Canada: 10–20 business days
- United Kingdom: 10–20 business days
- Europe: 10–25 business days
- Australia & New Zealand: 12–25 business days
- Asia: 10–20 business days
- Middle East: 15–30 business days
Delivery times are estimates and may vary due to customs or carrier conditions.
Do you ship internationally?
Yes, we ship to most countries worldwide. However, we are unable to ship to regions subject to international trade sanctions, including North Korea, Iran, Syria, Cuba, Russia, and Belarus.
Will I be charged customs or import duties?
International orders may be subject to customs duties or import taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in our prices.
My order shows as delivered but I haven't received it. What should I do?
Please contact us at support@softreson.com within 7 days of the marked delivery date. We will investigate with the carrier and arrange a replacement or refund where applicable.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unused, unopened items in their original packaging. Opened or used cosmetic products cannot be returned for hygiene reasons.
How do I request a return or exchange?
- Email us at support@softreson.com within 14 days of delivery
- Include your order number and reason for return
- Wait for our team to confirm and provide return instructions
- Ship the item back using a trackable method
- Receive your refund or replacement within 3–5 business days of us receiving the item
Can I exchange a product for a different shade?
Yes, exchanges are accepted within 14 days of delivery for unopened, unused items. Please contact us to initiate the process.
I received a damaged item. What should I do?
We're sorry to hear that! Please contact us within 7 days of receiving your order with your order number and clear photos of the damaged product and packaging. We will arrange a replacement or full refund at no cost to you.
I received the wrong item. What should I do?
Please notify us within 7 days of delivery at support@softreson.com with your order number and a photo of the item received. We will send the correct item or issue a full refund promptly.
Products
Are Softreson products cruelty-free?
Yes! All Softreson products are cruelty-free. We do not test on animals at any stage of product development.
Are your products safe for sensitive skin?
All Softreson products are skin-tested and formulated with skin-friendly ingredients. However, if you have specific skin concerns or allergies, we recommend reviewing the ingredient list on each product page before purchasing.
How do I find the right shade for me?
We offer a wide range of shades designed to complement all skin tones. Check the product descriptions and shade guides on each product page.
Privacy & Account
How is my personal information used?
We use your information to process orders, provide customer support, and (with your consent) send marketing communications. We do not sell your personal data to third parties. For full details, please review our Privacy Policy.
Contact Us
How can I get in touch with Softreson?
Email: support@softreson.com
Response Time: 24–48 business hours
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM