Return & Refund Policy

At Softreson, your satisfaction is our priority. Please read our policy carefully before making a purchase.

Returns

Return Window: We accept returns within 14 days of the delivery date.

Eligible for Return:

  • Items that are unused, unopened, and in their original packaging
  • Products in their original sealed condition with all tags and labels intact
  • Items accompanied by proof of purchase (order number or receipt)

Not Eligible for Return:

  • Opened, used, or partially used cosmetic products (for hygiene reasons)
  • Items returned after the 14-day window
  • Products without original packaging or proof of purchase
  • Gift cards or promotional items
  • Items marked as final sale

Exchanges

Exchange Window: Exchanges are accepted within 14 days of the delivery date.

Eligible for Exchange:

  • Unopened and unused items in original packaging
  • Wrong shade or product received
  • Items accompanied by valid proof of purchase

Not Eligible for Exchange:

  • Opened or used cosmetic products
  • Requests made after the 14-day window
  • Items without original packaging or proof of purchase
  • Final sale or promotional items

Lost Package

If your order is marked as delivered but you have not received it, please contact us at support@softreson.com as soon as possible. We will investigate with the carrier and offer a replacement or full refund depending on the outcome.

Damaged Items

Report Window: 7 days from the date of delivery.

If your item arrives damaged, please contact us within 7 days with your order number and clear photos of the damaged product and packaging. We will arrange a replacement or full refund at no additional cost.

Wrong Item Received

Report Window: 7 days from the date of delivery.

If you received an incorrect item, please notify us within 7 days with your order number and a photo of the item received. We will send the correct item or issue a full refund as quickly as possible.

How to Submit a Return or Exchange Request

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email us at support@softreson.com within the applicable window (14 days for returns/exchanges, 7 days for damaged or wrong items).
  2. Provide Your Details: Include your order number, the item(s) you wish to return or exchange, and the reason for your request. For damaged or wrong items, please attach clear photos.
  3. Await Confirmation: Our team will review your request and respond within 24–48 business hours with further instructions.
  4. Ship the Item Back: Once approved, securely pack the item in its original packaging and ship it to the address provided by our team. Please use a trackable shipping method.
  5. Refund or Replacement Processed: Upon receiving and inspecting the returned item, we will process your refund or dispatch your replacement within 3–5 business days.

Note: Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.

Contact Us

Email: support@softreson.com
Response Time: 24–48 business hours
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM