Privacy Policy
At Softreson, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing and shipping address
- Payment Information: Credit/debit card details (processed securely through our payment provider; we do not store card information)
- Order Information: Products purchased, order history, and transaction details
- Device & Usage Data: IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools)
- Communications: Messages or inquiries you send to our support team
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and customer support responses
- Improve our website, products, and services
- Send marketing emails and promotions (only with your consent; you may unsubscribe at any time)
- Comply with legal obligations
- Prevent fraud and ensure the security of our platform
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your data with:
- Service Providers: Shipping carriers, payment processors, and email marketing platforms that help us operate our business
- Legal Authorities: When required by law or to protect our legal rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
4. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of our website.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order records are typically retained for up to 5 years.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at support@softreson.com.
7. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. All transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
9. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Company: RIGUEZNA LLC
Email: support@softreson.com
Address: 3321 N 17th Dr, Phoenix, AZ 85015
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM
Response Time: 24–48 business hours