Return & Refund Policy
At Softreson, your satisfaction is our priority. Please read our policy carefully before making a purchase.
Returns
Return Window: We accept returns within 14 days of the delivery date.
Eligible for Return:
- Items that are unused, unopened, and in their original packaging
- Products in their original sealed condition with all tags and labels intact
- Items accompanied by proof of purchase (order number or receipt)
Not Eligible for Return:
- Opened, used, or partially used cosmetic products (for hygiene reasons)
- Items returned after the 14-day window
- Products without original packaging or proof of purchase
- Gift cards or promotional items
- Items marked as final sale
Exchanges
Exchange Window: Exchanges are accepted within 14 days of the delivery date.
Eligible for Exchange:
- Unopened and unused items in original packaging
- Wrong shade or product received
- Items accompanied by valid proof of purchase
Not Eligible for Exchange:
- Opened or used cosmetic products
- Requests made after the 14-day window
- Items without original packaging or proof of purchase
- Final sale or promotional items
Lost Package
If your order is marked as delivered but you have not received it, please contact us at support@softreson.com as soon as possible. We will investigate with the carrier and offer a replacement or full refund depending on the outcome.
Damaged Items
Report Window: 7 days from the date of delivery.
If your item arrives damaged, please contact us within 7 days with your order number and clear photos of the damaged product and packaging. We will arrange a replacement or full refund at no additional cost.
Wrong Item Received
Report Window: 7 days from the date of delivery.
If you received an incorrect item, please notify us within 7 days with your order number and a photo of the item received. We will send the correct item or issue a full refund as quickly as possible.
How to Submit a Return or Exchange Request
Follow these simple steps to process your return or exchange:
- Contact Us: Email us at support@softreson.com within the applicable window (14 days for returns/exchanges, 7 days for damaged or wrong items).
- Provide Your Details: Include your order number, the item(s) you wish to return or exchange, and the reason for your request. For damaged or wrong items, please attach clear photos.
- Await Confirmation: Our team will review your request and respond within 24–48 business hours with further instructions.
- Ship the Item Back: Once approved, securely pack the item in its original packaging and ship it to the address provided by our team. Please use a trackable shipping method.
- Refund or Replacement Processed: Upon receiving and inspecting the returned item, we will process your refund or dispatch your replacement within 3–5 business days.
Note: Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.
Contact Us
Email: support@softreson.com
Response Time: 24–48 business hours
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM