Shipping & Delivery
At Softreson, we strive to deliver your favorite makeup products safely and as quickly as possible. Please review our shipping information below.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.
2. Shipping Service
We currently offer Standard Shipping on all orders. We partner with reliable international carriers to ensure your order arrives safely and on time.
3. Estimated Delivery Times by Region
The following are estimated delivery timeframes after your order has been dispatched:
- United States: 7–15 business days
- Canada: 10–20 business days
- United Kingdom: 10–20 business days
- Europe: 10–25 business days
- Australia & New Zealand: 12–25 business days
- Asia (Japan, South Korea, Singapore, etc.): 10–20 business days
- Middle East: 15–30 business days
- Other Regions: 15–35 business days
Please note: Delivery times are estimates and may vary due to customs clearance, local postal conditions, or peak seasons.
4. Countries & Regions We Do Not Ship To
Due to carrier restrictions and international regulations, we are currently unable to ship to the following countries or regions:
- North Korea
- Iran
- Syria
- Cuba
- Russia
- Belarus
- Any region subject to international trade sanctions
If your country is not listed above but you are experiencing issues at checkout, please contact us at support@softreson.com.
5. Lost or Damaged Packages
Lost Packages: If your tracking information shows your order as delivered but you have not received it, please contact us within 7 days of the marked delivery date. We will work with the carrier to investigate and, where applicable, arrange a replacement or refund.
Damaged Packages: If your order arrives damaged, please contact us within 7 days of receiving your package. Provide your order number and clear photos of the damaged item and packaging. We will arrange a replacement or refund at no additional cost to you.
Please note: Softreson is not responsible for delays caused by customs, incorrect shipping addresses provided by the customer, or circumstances beyond our control (e.g., natural disasters, carrier disruptions).
6. Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices. We recommend checking with your local customs office for more information before placing an order.
7. Contact Us
If you have any questions about your shipment, please reach out to our team:
Email: support@softreson.com
Response Time: 24–48 business hours
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM